Preguntas frecuentes
Respuestas rápidas a todas tus preguntas sobre nuestras joyas de perlas, pedidos, envíos, devoluciones y cuidado de las perlas.
Política de devoluciones
Nuestro objetivo es que cada cliente quede totalmente satisfecho con su compra. Si este no es el caso, háganoslo saber y haremos todo lo posible para trabajar con usted y solucionarlo.
Envío
Trabajaremos rápidamente para enviar su pedido lo antes posible. Una vez que su pedido haya sido enviado, recibirá un correo electrónico con más información. Los plazos de entrega varían según su ubicación.
Are your earrings hypoallergenic & nickel-free?
Absolutely. All earring posts are 925 sterling silver ,14K or 18K gold-filled, nickel-free, lead-free, and safe for sensitive skin.
Are your pieces gift-ready?
Yes. Every order comes in an elegant jewelry box, ready for gifting. Perfect for birthdays, anniversaries, weddings, Valentine’s Day, Christmas, and Mother’s Day.
Is Sheen Pearls affordable luxury?
We are a direct-to-consumer brand. We cut out wholesalers and retailers, so you receive high-quality pearls at 30–50% less than department store prices.
Do you ship internationally? How fast?
We ship to US, UK, EU, Canada, and Australia.
- US: Free shipping, delivery in 2–5 business days
- UK / EU: Fast tracked shipping, 5–8 business days
What is your return & warranty policy?
We offer a 30-day hassle-free return & exchange for unused items. We also provide a 12-month quality warranty against manufacturing defects.
Are your styles trendy or classic?
We design for everyday wear, layering, and versatility. Our collection includes minimalist, baroque, bridal, and contemporary styles that match casual, office, and party looks.
Why should I shop here instead of Amazon or other sites?
We are a professional pearl brand with strict quality control. Each piece is inspected by hand. We focus on pearls only, so we know pearls better than general jewelry stores.
Para cualquier otra asistencia, nuestro equipo está a su disposición para ayudarle.